All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. and let us help you save your precious time, money, and effort. If a seller does not have an eligible account connected to their. Tell them they can sell it on if they no longer want it. Privacy Policy. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. Access DoNotPay from your web browser and let us help you save your precious time, money, and effort. The buyer disputed the payment on PayPal claiming the product was not as it was described and I responded to him with "I'm very sorry that it didn't work out for you but I do not accept returns. Select the payment you want to refund and click Issue a refund. Free plan; Connect Domain: $5 a month (not available in the US . Process. Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law; May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences; Impersonates, or misrepresents your affiliation with, any person or entity; Contains any unsolicited promotions, political campaigning, advertising or solicitations; Contains any private or personal information of a third party without such third party's consent; Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or, In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose, Copyright Complaint Policy (Copyright Infringement Policy). If you paid with PayPal, it may take up to 30 days for the refund to appear in your account. Modifications; Holds; and Maintenance. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. It is authenticated, and i have not lied about the condition. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. and check with a representative about your moneys whereabouts. Returns 19. Keep on reading to find out which method suits you better. Enforcement of this Section is solely at Grailed's discretion. We offer Purchase Protection for buyers and sellers The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. Thanks for your blog, nice to read. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. If a Seller does not initiate shipment within seven (7) calendar days, the transaction will be automatically canceled, and the Buyer will be refunded for the applicable Product. If you accept a binding offer, you enter into a legally binding contract with the applicable Buyer, pursuant to which the Buyer has to initiate funds transmission and you agree to ship the applicable Product (as it is described in the Product Listing) to such Buyer for the price that you accepted. You may resell it if you'd like but Grailed authenticated the product and it was listed as it was described." All you need to do is input your return address into your address book via the Settings page. Next, you will see all of your recent transactions. Our notice to you will be similar in form to that described above. When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Your account may be suspended for failure to provide Grailed with all relevant tax information. You assume certain risks in using a marketplace service such as Grailed. You can now circumvent these tedious or convoluted processes and simply delegate them to DoNotPay. DoNotPay Helps eBay Buyers Get a Refund in No Time DoNotPay is the most efficient way to get a refund, regardless of the carrier company. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. Please note that Grailed does not issue refunds for items that have been shipped. To get a refund with DoNotPay, you should: Sign up for DoNotPay Include your order number and the reason for requesting a refund. Cookie Notice Complaints, questions, and claims related to a Product should be directed to the applicable Seller. Click the item you want to dispute and click Continue. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. 12. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. The buyer received it and started a PayPal case. Parental Controls. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. 1.555.555.555 | ippocampo edizioni sconti. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. . If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. Notwithstanding, in the event Grailed determines that a shipment was not fulfilled (including if the tracking information provided appears to have been fraudulent), Seller is required to refund the applicable Buyer, regardless of Seller return policies. Follow the instructions on the page. What if the return policy is expensive or just a hassle? Binding Purchase. Dont refund. I won't receive any This can be difficult to spot, but there are some things to look out for. In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. Is Grailed authenticity legit? To claim a refund on Grailed, go to the PayPal website and log in to your account. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. Apple Device and Application Terms. 15. Grailed is a great place to sell men's wear. Individual User Indemnity. Our expert moderators ensure all listings posted for sale are 100% authentic. If you are unsure about an item, you can always message the seller and ask for more photos or information. Grailed. Purchase Conditions. 3. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. You agree to provide Grailed with all relevant tax information which Grailed may provide to any tax authority in connection with Grailed's tax liability and where applicable further authorize Grailed to release that information to such tax authority or other competent governmental body. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. Grailed is the place to go if you're looking to rid your closet of trendier pieces. You and Grailed agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). All that matters is that you have a US-based address. I have personally come across a few listings for items that were clearly fake. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. 1, et seq. We and our partners use cookies to Store and/or access information on a device. Click the Once you have logged into your Paypal account, you have to go to the " Activity " tab in the navigation bar. The commission will be deducted from the funds transferred to Sellers by Buyers through the Payment Processor applicable to that transaction. From there, you will be able to start a claim by following the prompts. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Grailed offers a money-back guarantee for all items that are not as described in the listing. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Grailed sellers have up to 7 days to ship an item once it has been sold. Please see 17 U.S.C. For more information, please see our Log in to https://www.paypal.com/us/home 2. You agree to pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). Here's how to refund a payment: Go to your Activity. As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. Misc. To start a PayPal claim, you will need to log into your PayPal account and go to the Resolution Center. International Buying and Selling. Am i obligated to refund them if they request a refund? If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. Buyer wants to refund? To the fullest extent permitted by the laws of the E.U. if youre dissatisfied with your purchase or if you didnt receive the item at all. For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. Please be sure to select a trackable return shipping option that is within $80 or less to ensure you can be reimbursed for the full cost. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. You hereby acknowledge and agree that: (a) you are solely responsible for reading the full Product Listing before offering a bid or commitment to buy; (b) when you use the Services to commit to pay a certain amount of money to an applicable Seller for a Product included in an applicable Product Listing and you are notified through the Services that such Seller accepts such offer, you agree to purchase such Product; and (c) we do not transfer legal ownership of Products from the Seller to the Buyer and have no responsibility or liability in connection therewith; and (d) we do not in any instances make any representations, warranties or guarantees as to whether an applicable Seller will choose to accept your offer, and we have no liability to you with respect to any such choice by Seller. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Log In Sign Up. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. Payment for any and all reasonable CEDR filing, administrative, and arbitrator fees will be in accordance with the CEDR rules. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. and our Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. Please read our full disclosure here. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Do not make offers or attempt to buy something if you do not intend to pay the agreed-upon price. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click File a Claim and click Continue. Other times, they will try to sell an item as an authentic item when it is not. License to User Content. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. However, as the marketplace grew, its selection diversified.
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